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FAQ

Frequently Asked Questions

What are doe’s false lashes made of?

doe’s lashes are made of ultra-fine Korean synthetic silk fiber and crafted using a light cotton blend to create the cotton band that gives it a weightless feeling.

How long can you wear false eyelashes?

doe's traditional strip lashes can be worn 15+ times with proper care and our magnetic lashes last for 60+ wears. Always remember to remove the lash adhesives after each use and put it back in the lash case to retain its shape. We offer lash after care tips here.

How long do false eyelashes stay on?

False eyelashes can last all day with proper application. We suggest trimming the lash to better fit your eye and adding an extra dot of glue at the ends of the strip to avoid the dreaded lash lift. Let us know if this works for you!

How can I take care of false eye lashes?

To remove the lashes, use the tips of your fingers to grasp the edges and gently remove from your eyelids. After removal, you will see the lash glue still attached to the base of the lash strip . Use your fingertips to remove the remaining glue.

IMPORTANT - Hold onto the cotton band rather than the hair while doing this as the hairs are delicate and may fall off. After your lashes are clean and dry, store them in their original case to maintain the shape until it’s time to use them again. See the full after care video here.

Can you shower with false fake eye lashes?

We do not recommend getting the false eyelashes wet as it could warp the shape of the lashes and damage the fibers.

Are false eyelashes hard to put on?

Applying false eyelashes is much easier than you might think! See our first time lash application tutorial here.

Are your lashes cruelty free?

Absolutely! We use premium silk fiber from Korea and cotton strips to craft our lashes. Every step of our supply-chain is ethically established and we do routine inspections with our vendors to ensure that the work environment is up to our standards. This means that we do not work with factories with records of working with low-wage labor camps or factories with a history of serious human rights violations.

What is the doe difference?

We are a community driven, ethically sourced company that pledges to bring you the best in eye beauty each and every time. At doe, all of our lashes are hand-crafted that feel weightless, are easy to apply, and created with the cruelty free, synthetic Korean silk.

Promotions & Discounts

Where do I enter the discount code?

You can enter your promo code during the checkout process! On mobile, you may need to expand a tab during the checkout page to see the box that asks for coupon code or gift card.

How come my discount code won't work?

Discount codes cannot be applied to products that are already discounted, such as our bundles or any items currently on sale. In addition, promo codes cannot be stacked, so if something in your cart is discounted already, you may not apply an additional discount code.

The item I’ve purchased is now on sale, am I able to receive a price adjustment?

We can offer you a price adjustment if your order meets the following conditions:

1. Price adjustments can only be made within 2 days of the date the order was placed.

2. Your order had no discount applied.

3. Your order does not contain any “free gift with purchase” items.

If we are able to make the adjustment, we will refund the price difference in the form of a gift card. 

Please send all requests for price adjustments to hi@doelashes.com

Can I redeem multiple reward codes in a single order?

Reward codes do not stack. If you have a 10% off discount, You may not also use a "free shipping" code. Only one reward at a time will apply to a single order.

However, feel free to email us at hi@doelashes.com to help you merge multiple reward codes.

Shipping

IMPORTANT SHIPPING NOTICE

Our system must verify that the address you enter during checkout is a valid address. If our system detects an error in your address, your order will be put on hold and we will email you, this could cause a delay during the processing period. Please always double check your address during checkout

PLEASE NOTE: Customers are responsible for all claims to USPS

Why is shipping so expensive

We work really hard to give everyone the most reasonable shipping rate for their order. We work with carriers around the world for the most up-to-date rates and ensure that we're charging the amount that'll help us with the expense of shipping your products. The rate that you're seeing is the rate that we pay our carrier and a little bit more to pay our warehouse staff a fair and deserving wage.

What are your shipping options?

Domestic Orders (USA)

First Class or Free Shipping (If Applicable to order of $60+):

  • Most affordable shipping method 
  • 1-2 business day handling period 
  • 1-3 business day shipping period
  • No insurance 

Priority Mail

  • 1 business day handling period
  • 1-3 business day shipping period
  • Includes $50 of insurance 

Priority Mail Express

  • Same business day handling period
  • 1 business day shipping period 
  • Includes $100 of insurance

International Orders Shipping to:

(Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom)

  • You will receive a tracking code via email
  • No insurance
  • Most Affordable

International Orders Shipping to:

(Countries Stated Above or Everywhere Else)

First Class International

  • Most affordable USPS shipping method
  • 1-2 business day handling period
  • Average of 7-21 business day shipping period
  • No Insurance

Priority Mail International 

  • 1 business day handling period
  • Average of 6-10 business day shipping period
  • Includes $200 insurance

Priority Mail Express International

  • Same business day handling period
  • Average of 3-5 business day shipping period
  • Includes $200 insurance

International shipping methods transit period may vary. The times stated above are just averages! 

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

What is your shipping speed?

Our packing hours are 9am-12pm PST Monday - Friday, We stop shipping after 12pm PST because that is the time the carrier arrives to pick up the parcels. 

If you place an order over the weekend, we will ship it out during business hours. The speed of receiving your order can depend on a few things such as your shipping method and the location your order is being shipped to. We offer several different methods of shipping. Each shipping method has its own handling time, benefits, etc. 

Please allow up to 2 weeks processing time during major sale periods.

International Shipping Notice

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded.

I think my order is lost in transit, help!

If you have a tracking number and you see that your order has not moved, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS: https://www.usps.com/help/claims.htm

All claims are the customer's responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.

Returns and Exchanges

What's your return policy?

Our policy is that if you're not happy with your purchase, you can return it for a full refund or exchange it for something that you love. 

To proceed with the return process, please go to our Return Center page and create a return label by entering the order number (i-e, Doe XXXX) and your email. 

Important Note: For lashes that are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical. If the lashes differ from one another in regards to hair assignment,  it does not constitute as a "damaged" item, therefore, replacements will be denied. 

If you also get an allergic reaction from putting on lashes, please note that it is most likely due to the glue since the lash material is hypoallergenic. We do NOT accept return requests due to an allergic reaction.

I don't like it, can I exchange it?

If you're not satisfied with your order, we'll be more than happy to exchange it for you within 30 days of order receipt. Our top priority is your happiness, and we will work with you to make it right. 

Please let us know by filling out the contact form with your order number and description of the issue. 

I accidentally selected the incorrect return method for my return

Once the return request is automatically approved by our system - we can no longer revert it.So to help you out with this, please email us at hi@doelashes.com and we'll create a duplicate return request for the return with the return method of your choice.

Subscriptions and Recurring Payments

How do subscriptions work?

Once you sign up for our doe subscription program and are billed for your first box, you will receive your lashes 2-3 business days from each successful payment (confirmation of next order will be sent via email). You will be automatically set on a recurring payment schedule based on the option you chose.

How do I subscribe?

To subscribe, go to the lash product page you would like to subscribe to, select the option to subscribe, and choose your preferred subscription cycle.

How can I add/remove the lashes my subscription?

You can view and edit your subscriptions by logging in to your account and accessing the customer account portal or by visiting https://www.doelashes.com/tools/recurring/get-subscription-access and entering the email address associated with your account.

How can I cancel my subscription?

You can cancel your subscription by logging into your doe account here and clicking  "Manage Subscriptions". Please make sure to cancel before the billing date on your schedule in order to prevent new charges from being processed.

Reward and Points

How can I join the rewards prorgam?

You can join our doe bucks rewards program by signing up here. Once complete, you’ll earn 200 doe bucks just for registering!

How do I see my doe bucks?

You can check your doe bucks and see your redemption/earnings history here.

How can I earn doe bucks?

You can earn doe bucks by completing some of the following activities:

Follow on Instagram - 50 Doe Bucks

Follow on Twitter - 50 Doe Bucks

Celebrate a birthday - 200 Doe Bucks

or earn 5 doe bucks every dollar you spend! For more information and additional ways to earn please click here.

Where can I redeem my doe buck rewards?

doe bucks can be redeemed for so many doe-tastic things! Learn more about your options here.

PLEASE NOTE: Your rewards do NOT apply automatically at checkout.

I completed a way to earn, but didn't receive any doe bucks, help!

If you made a purchase and didn't receive your doe bucks, please make sure you're logged in, and registered to our site.

If you have any other problems, please submit an email to 20hi@doelashes.com">hi@doelashes.com with the subject "Doe Rewards Support", and provide information about your problem, and any pictures you might think will help us to better understand the issue.